Red Castle UK Child Home

Delivery & Returns Information

Our online sales service is currently limited to spare parts only and is available to customers residing within the UK.

NB: We only deliver to UK addresses.

Our deliveries are undertaken by either Royal Mail or a professional courier service and all deliveries will be dispatched from France within 3 working days of your order being received, and will be marked as shipped once they arrive in the UK. Please note that orders can take up to 3 weeks to arrive.

Orders will incur a £6.00 delivery charge with the exception of some smaller items which will incur a £2.50 charge (highlighted on the individual product page).

Returns Policy

If you change your mind about your order or are not fully satisfied with any product purchased from us through this website then you are welcome to return it to us for a full refund within 14 days of receipt. Please use our contact form to let us know that you wish to return a product. Please make sure that you quote your order number when contacting us as proof of purchase.

To receive a refund your product(s) must be returned to us in the original unopened packaging with all associated accessories or parts and must be in an unused condition. You can send the product(s) back to us at your own expense but please ensure you use a service with proof of postage.

Non-faulty goods may not be returned after 14 days of you receiving them.

Faulty Goods

In the unlikely event that a product purchased from us is faulty then within 14 days of receipt we will exchange the faulty product or give you a full refund if requested. The faulty product must be returned to us for a refund to be issued.

Please contact us through our contact form if a product you have purchased through this website is faulty.

Cancelling an Order

You can contact us to cancel an order by using our contact form at any time. As long as the product(s) have not already been dispatched then there will be no charge for cancelling an order. If your order has already been shipped then your order will be subject to the conditions of our Returns Policy above.

If you have any questions about our delivery or returns service then please contact us.