Contact us on 0033 4 74 12 09 10 or enquiriesuk@beaba.com

FAQs

We’ve gathered together a range of queries that we often get asked and created this handy collection of frequently asked questions.

Click one of the topics below to quickly find the answer you are looking for. If you need any further help then please send us a message.

Babycook

  • What are the differences between the different Babycook’s available?

    Babycook is a one-of-a-kind, patented compact counter top appliance that functions as a steamer, blender, warmer and defroster to prepare fresh, healthy meals for baby. It starts by steam cooking vegetables, fruits, and meats in less than 15 minutes, while preserving their vitamins and flavors. It then purees or blends them to the desired consistency. Parents can also use it to quickly reheat or defrost precooked foods. The Babycook family consists of: Babycook Original, Babycook Solo, Babycook Duo and Babycook Neo and below is a quick guide on the difference between

    Babycook Solo is our updated Original model. Here are advantages of Babycook Solo, when compared to the Original:

    • One-handed operation

    • Easier back-lit button operation

    • Larger capacity of 1100ml compared to the Original’s 800ml

    • Audible alert timer

    • Stainless Steel water reservoir

    • Bowl graduation markings

    • Smaller footprint fits flush against wall

    • Descaling reminder light

    Babycook Duo is a double version of the Solo and has 2 x 1100ml capacity, allowing for steaming on both sides of the machine simultaneously.

    Babycook Neo has all the amazing features as above BUT has a 1250ml capacity with a Sabatier Diamante high quality blade. It is also eco friendly with a long lasting glass bowl.

  • There is fine brown silt or what looks like rust in my heating reservoir. What is it?

    If you notice a brown deposit or what appears to be rust in your heating reservoir, this is actually lime scale (mineral found naturally in water). Your Babycook reservoir is made of stainless steel, so it cannot rust. To correct this, you’ll need to descale your appliance. Instructions for descaling are located in your product manual or on this site.

    *Please note: Lime scale is not toxic to your infant

    Instructions on how to descale your Babycook:

    Only use white vinegar or the BEABA cleaning product for Babycook.
    Never use a chemical descaler or a coffee machine descaler in the reservoir.
    Unplug your appliance, descaling should be done cold and does not require a heating cycle.
    Pour a mixture of 50 ml of water and 50 ml of white vinegar or the BEABA cleaning product for Babycook into the reservoir.
    Leave to soak overnight with the lid open.
    Empty the contents of the reservoir into the sink. Rinse with water and wipe with a clean cloth to remove any residue. Repeat the operation if necessary until the complete removal of the limescale.
    Start a heating cycle with water in the reservoir (level 1).
    Never scrape the heating plate with an abrasive utensil.

  • How do I defrost food?

    Babycook® can not only cook your food, it can defrost it too!

    • Pour 2 measures of water into the heating reservoir.
    • Place food inside a heat resistant bowl or a BÉABA Clip Portions container
    • Place the container inside the clear steam basket
    • Lock your bowls and lid(s) into place and start your steam cycle
    • When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
    • Stir the contents with the included spatula to obtain an even temperature.

  • How do I clean the outside of my Babycook and it’s accessories?

    The bowl, basket, lid and spatula are top-rack dishwasher safe. To ensure the longest life for your accessories, washing by hand with warm, soapy water is recommended (use caution when handling the blade, as it is extremely sharp).

    After cleaning the blade, make sure that the gasket and seal are reattached properly.

    Never submerge the appliance in water. To clean the Babycook itself, unplug the machine and then using a slightly damp paper towel or wipe, remove any excess food on the machine and then wipe dry using a towel.

  • How long does food need to cook?

    Babycook steam cooks foods very quickly and takes between 5 and 15 minutes depending on the amount of water in the heating reservoir. When steaming foods with high water content, such as string beans, courgette, apples and pears, Babycook runs for approximately 10 minutes with 2 measures of water. When steaming foods with low water content, such as potatoes, carrots, peas, red meat and poultry, Babycook Pro takes approximately 15 minutes with 3 measures of water. When reheating foods, cook with 1 measure of water (about 5 minutes).

    Water level 1: Approximately 5 minutes

    Water level 2: Approximately 10 minutes

    Water level 3: Approximately 15 minutes

    *Babycook will never dry boil your food. The steam cycle will only continue as long as there is water in the reservoir. If after a steam cycle is completed there is water remaining in your reservoir, it may be time to descale your machine (to remove the limescale build-up in your reservoir, which is caused by minerals found naturally in water).

Troubleshooting

  • Why Is My Babycook Leaking?

    Leakage can be caused by a variety of issues. It is best to check each one to ensure your product is working properly.

    Check the gasket and ensure that it is properly assembled under the knife blade. The gasket should be mounted with the thin edge of the gasket touching the metal part of the bowl. Please watch the video below to make sure that your gasket is properly attached to the blade and bowl. If there is no gasket underneath the blade or if the gasket is worn out or ripped, you must replace the gasket.

    Proper attachment of the blade, gasket and locking nut If your Babycook® is leaking or not blending, you may just need a little tutorial on how to secure the blade to the bowl. Watch this video and try to imitate what we do. Note: Please be careful. Never touch the sharp metal blade itself.

    The bowl is cracked or broken. There is a significant gap between the silicone nozzle on the outside of the steam reservoir and the bowl lid so some steam comes out, creating water drops along with casing. Replace the bowl if excessive amounts of water are escaping. However, some water droplets are normal.

    There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise.

  • The Food Is Not Cooking All The Way Through. Why Is That?

    There is too much scale build-up in the steam heating reservoir. Descale your appliance regularly to prevent lime scale build up in the water tank. See above directions for descaling. There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl). There is too much food in the bowl and there is no room for the steam to circulate and fully cook the food. Reduce the amount of food in the bowl and/or run the steaming cycle again.

  • My Babycook Is Not Working (No Power At All)

    Most commonly, this means that power cord on the bottom of the machine is loose. Babycook® is designed with a removable cord for easy storage, but the cord needs to be pushed in all the way in order for the machine to function. Simply turn over your Babycook®, remove the cord and then push it back in as far as it will go. If this does not work, please contact us.

  • Why Is My Babycook Not Steaming?

    Babycook® may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with power. The polarized plug is intended to reduce the risk of electric shock. Do not attempt to modify the plug in any way.

    The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click.

    You have not pressed the round steam button. You will know that the button is pressed and a heat cycle is in progress when the steam button is back-lit.

    There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).

    If Babycook® is not heating and you have ruled out the above causes, the heating element or thermostat may not functioning properly. In this case, either the base or the whole product may need to be replaced. Please contact us so that we may assist you with this issue.

  • Why Are The Back-lit Button And Logo On The Front Of The Babycook Not Staying Lit?

    The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click. Most people find that they can solve this issue after watching the video below. If the instructions above and the video below do not help you, the heating element or other electrical element may be out of order. In this case, either the base or the whole product may need to be replaced. We can help you with this if you contact us.

     

  • Why Is The Heating Light On My Babycook Flashing On And Off

    There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl). The cooking cycle is complete. Press on the steam button and the flashing will stop.

  • Why Is My Babycook Not Blending?

    Babycook® may not be properly plugged in. Check that the appliance is properly plugged, do not attempt to modify the plug in any way.

    The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click.

    There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise.

    You hear the motor running but the blade does not turn. If this is happening, the rotating belt is not in contact with the pulley inside the machine. In this case, either the base or the whole product may need to be replaced.

    The motor is not functioning properly. In this case, either the base or the whole product may need to be replaced. Proper attachment of the blade, gasket and locking nut

    If your Babycook® is leaking or not blending, you may just need a little tutorial on how to secure the blade to the bowl. Watch this video

  • The steam button light has turned red and will not go off. What should I do?

    Don’t worry, nothing is wrong with your Babycook. The red light is just the descaling reminder light. Follow the instructions for descaling; you can find the instructions in your manual or on this site. Once you have descaled with a white vinegar and water solution, it is important that you unplug the unit for several minutes. Then, plug it back in. Lock your Blending Bowl(s) in to place (Listen For Click) press down on arrows at the top of your lid to assure your lid is locked, and then PRESS and HOLD the steam button down for 30 seconds to reset the cycle counter. The steam button will turn white again.

    Instructions on how to descale your Babycook:

    Only use white vinegar or the BEABA cleaning product for Babycook.
    Never use a chemical descaler or a coffee machine descaler in the reservoir.
    Unplug your appliance, descaling should be done cold and does not require a heating cycle.
    Pour a mixture of 50 ml of water and 50 ml of white vinegar or the BEABA cleaning product for Babycook into the reservoir.
    Leave to soak overnight with the lid open.
    Empty the contents of the reservoir into the sink. Rinse with water and wipe with a clean cloth to remove any residue. Repeat the operation if necessary until the complete removal of the limescale.
    Start a heating cycle with water in the reservoir (level 1).
    Never scrape the heating plate with an abrasive utensil.