Red Castle UK Child Home

FAQs

We’ve gathered together a range of queries that we often get asked and created this handy collection of frequently asked questions.

Click one of the topics below to quickly find the answer you are looking for. If you need any further help then please send us a message.

Troubleshooting

  • How do I blend food?

    Place the mixing lid on the blending bowl and ensure that it is lying flat inside the bowl so that it does not slip down when mixing. Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further.

    Babycook Classic: Lock the lid tightly onto the bowl, then lock the whole unit onto the pedestal. Turn the knob to the right towards the blend symbol and pulse until you reach the desired consistency of your food. For a thinner consistency, you may add liquid to the bowl before blending.

    Babycook Solo/ Duo: Lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place. Plug in the appliance and turn the dial to the right, pulsing until you reach the desired consistency of your food. For a thinner consistency, you may add liquid to the bowl before blending.

    Always make sure to use your mixing lid when blending! The mixing lid will prevent any food debris from entering the steam heating compartment (water reservoir)

  • Does Babycook’s gasket have to be regularly replaced?

    When the gasket is properly cleaned (washed by hand using warm, soapy water) and properly attached to the blade, there is no need to replace it. However, it will wear over time, so if you notice that your bowl begins to leak water or if you see a tear in the gasket itself, you can order a replacement.

  • Do the Babycook’s require assembly?

    All the Babycook’s come assembled and ready to use. However, before use BÉABA recommends the following:

    Before using for the first time, for reasons of hygiene, complete 3 cooking cycles of water only using 3 measures of water each time, Then clean the bowl and accessories (spatula, bowl lid, basket, blades, gasket and mixing lid) with warm soapy water. Your Babycook is now ready to use!

  • Can I sterilize Babycook parts?

    Babycook parts are not suitable for sterilizing. Instead, we recommend washing by hand using warm, soapy water.

  • Babycook® Duo – Can I steam on both sides at the same time?

    Yes, Babycook Pro 2X has 2 separate steam reservoirs and 2 steam buttons so you can cook 2 meals simultaneously.

  • Babycook® Duo – Can I blend on both sides?

    While Babycook Duo has 2 steaming chambers, it only has 1 motor for blending. Once food is steamed on either side of the appliance, simply place the bowl in which you would like to blend on the right side of the machine and follow the blending instructions found in your manual or on this site.

  • How do I reheat food?

    Babycook® can not only cook your food, it can reheat it too!

    Pour 1 measure of water into the heating reservoir.
    Place food inside a heat resistant bowl or a BÉABA Clip Portions container
    Place the container inside the clear steam basket
    Lock your bowls and lid(s) into place and start your steam cycle
    When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
    Stir the contents with the included spatula to obtain an even temperature.

  • Dismantling the Babycook Neo Handle

  • Babycook® Solo/ Duo: Can the lids be removed for cleaning?

    Yes of course! See attached video to see exactly how to remove and reattach Babycook Solo and Duo lids.

  • How can I be assured that the lids and bowls are locked into place?

    Babycook® Original:

    When attaching the cooking bowl lid and water reservoir lid, be sure to lock the lids in by turning them counter clockwise until you hear a slight “click.”
    When placing the bowl on the Babycook unit, be sure to turn the bowl clockwise in order to properly lock it into place until you hear a “click.”

    Babycook® Solo/ Duo:

    Babycook Solo models have several safety mechanisms to make sure the appliance does not steam or blend unless it is fully closed. To lock the bowl into place, hold the bowl using the handle and position on the base. Then turn clockwise until you hear a click and the bowl will not turn any further. This is one safety mechanism. The appliance will not work until the top lid is also locked into place. Lock the lid by pressing on the heat-resistant rubber arrow on top of the locking arm that holds the lid. You will hear a slight click. Once the bowl and locking arm are locked into place, you will be able to steam and blend using Babycook Solo.

  • Babycook Solo & Duo: Why does my lid have a gap when it’s locked onto the blending bowl?

    This is normal. The assembly lid must have a gap to ensure steam can escape.

  • How to descale (clean) your Babycook® reservoir

    We recommend descaling (cleaning) your Babycook® reservoir every 6-8 uses (more frequently if you live in an area with mineral rich water, as non-toxic limescale build-up tends to build up faster). The Babycook® Solo, Duo and Neo’s steam light will turn red as a recommended cleaning alert (or “cycle counter”), but unfortunately the Classic does not have this feature. Should you ever notice your steam cycles running shorter than usual or there is water remaining in the reservoir after the steam cycle completes, it is time to descale your machine.

    The Babycook, like most kitchen appliances, should be cleaned regularly to ensure long product life. The process for cleaning the reservoir is called “descaling.” To descale the reservoir, we recommend using white distilled vinegar after every 6-8 uses or at the first sign of build-up. The Babycook® Solo and Duo steam light will turn red as a descale reminder after approximately 50 uses, but more frequent cleaning is recommended.   Should you ever notice your steam cycles running shorter than usual or there is water remaining in the reservoir after the steam cycle completes, it is time to descale your machine.
    Per the Babycook user guide, never use a chemical descaler (such as CLR) or a coffee machine descaler in the heating reservoir as these can damage the lining of the reservoir and are harmful when ingested. We also do not suggest inserting a foreign object into the reservoir as this could also damage the Stainless Steel finish.

    Please follow these steps to descale your Babycook reservoir:

    1) Unplug appliance and let cool, descaling is done when the appliance is cold

    2) Pour a mixture of 1/2 cup water and 1/2 cup white distilled vinegar (or for a more stubborn build-up 1 full cup of white distilled vinegar) into the reservoir and let it sit overnight or for up to 24 hours

    3) Pour out the vinegar by tipping appliance oven sink

    4) Repeat as many times as necessary until clean (check inside after each soak by using a small flashlight or your cell phone)

    5) Once clean, run 2 steam cycles with plain water using water level 3 to rinse out the vinegar

    6) Clean accessories with warm soapy water

    Please note that it is extremely important to use the mixing lid that came with the Babycook while blending to prevent food from entering the reservoir.  If you need a replacement, please contact customer service to find the mixing lid designed for your particular machine, Solo, Duo or Original (please note that the Neo was not designed for use with a mixing lid).
    If you find that you have a more stubborn organic build-up in your reservoir that cannot be removed with vinegar, an alternative method is cleaning with lemon juice. For instructions on how to clean your Babycook reservoir with lemon juice, please click here.

    *Be sure not to run the cooking cycle until the reservoir is completely clean. Otherwise, you are just “baking” the build-up onto the sides of the reservoir.

    NOTE – If the reservoir appears discolored but there is no visible build-up on the surface, descaling is not necessary (as this discoloration cannot be removed).

    *Once the reservoir is clean, be sure to descale your Babycook at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.
    *For the Babycook Solo/ Duo, you will need to reset your cycle counter (if your steam button was red). Locking your bowl(s) and lid(s) into place, plug in the machine and then hold the steam button for approximately 30 seconds (until the light turns white again).

  • Why Is My Babycook Leaking? 🥚

    Leakage can be caused by a variety of issues. It is best to check each one to ensure your product is working properly.

    Check the gasket and ensure that it is properly assembled under the knife blade. The gasket should be mounted with the thin edge of the gasket touching the metal part of the bowl. Please watch the video below to make sure that your gasket is properly attached to the blade and bowl. If there is no gasket underneath the blade or if the gasket is worn out or ripped, you must replace the gasket.

    Proper attachment of the blade, gasket and locking nut If your Babycook® is leaking or not blending, you may just need a little tutorial on how to secure the blade to the bowl. Watch this video and try to imitate what we do. Note: Please be careful. Never touch the sharp metal blade itself.

    The bowl is cracked or broken. There is a significant gap between the silicone nozzle on the outside of the steam reservoir and the bowl lid so some steam comes out, creating water drops along with casing. Replace the bowl if excessive amounts of water are escaping. However, some water droplets are normal.

    There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise.

  • The Food Is Not Cooking All The Way Through. Why Is That?

    There is too much scale build-up in the steam heating reservoir. Descale your appliance regularly to prevent lime scale build up in the water tank. See above directions for descaling. There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl). There is too much food in the bowl and there is no room for the steam to circulate and fully cook the food. Reduce the amount of food in the bowl and/or run the steaming cycle again.

  • My Babycook Is Not Working (No Power At All)

    Most commonly, this means that power cord on the bottom of the machine is loose. Babycook® is designed with a removable cord for easy storage, but the cord needs to be pushed in all the way in order for the machine to function. Simply turn over your Babycook®, remove the cord and then push it back in as far as it will go. If this does not work, please contact us.

  • Why Is My Babycook Not Steaming?

    Babycook® may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with power. The polarized plug is intended to reduce the risk of electric shock. Do not attempt to modify the plug in any way.

    The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click.

    You have not pressed the round steam button. You will know that the button is pressed and a heat cycle is in progress when the steam button is back-lit.

    There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).

    If Babycook® is not heating and you have ruled out the above causes, the heating element or thermostat may not functioning properly. In this case, either the base or the whole product may need to be replaced. Please contact us so that we may assist you with this issue.

  • Why Are The Back-lit Button And Logo On The Front Of The Babycook Not Staying Lit?

    The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click. Most people find that they can solve this issue after watching the video below. If the instructions above and the video below do not help you, the heating element or other electrical element may be out of order. In this case, either the base or the whole product may need to be replaced. We can help you with this if you contact us.

     

  • Why Is The Heating Light On My Babycook Flashing On And Off

    There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl). The cooking cycle is complete. Press on the steam button and the flashing will stop.

  • Why Is My Babycook Not Blending?

    Babycook® may not be properly plugged in. Check that the appliance is properly plugged, do not attempt to modify the plug in any way.

    The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click.

    There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise.

    You hear the motor running but the blade does not turn. If this is happening, the rotating belt is not in contact with the pulley inside the machine. In this case, either the base or the whole product may need to be replaced.

    The motor is not functioning properly. In this case, either the base or the whole product may need to be replaced. Proper attachment of the blade, gasket and locking nut

    If your Babycook® is leaking or not blending, you may just need a little tutorial on how to secure the blade to the bowl. Watch this video

  • What are the differences between the different Babycook’s available?

    Babycook is a one-of-a-kind, patented compact counter top appliance that functions as a steamer, blender, warmer and defroster to prepare fresh, healthy meals for baby. It starts by steam cooking vegetables, fruits, and meats in less than 15 minutes, while preserving their vitamins and flavors. It then purees or blends them to the desired consistency. Parents can also use it to quickly reheat or defrost precooked foods. The Babycook family consists of: Babycook Original, Babycook Solo, Babycook Duo and Babycook Neo and below is a quick guide on the difference between

    Babycook Solo is our updated Original model. Here are advantages of Babycook Solo, when compared to the Original:

    • One-handed operation

    • Easier back-lit button operation

    • Larger capacity of 1100ml compared to the Original’s 800ml

    • Audible alert timer

    • Stainless Steel water reservoir

    • Bowl graduation markings

    • Smaller footprint fits flush against wall

    • Descaling reminder light

    Babycook Duo is a double version of the Solo and has 2 x 1100ml capacity, allowing for steaming on both sides of the machine simultaneously.

    Babycook Neo has all the amazing features as above BUT has a 1250ml capacity with a Sabatier Diamante high quality blade. It is also eco friendly with a long lasting glass bowl.

  • There is fine brown silt or what looks like rust in my heating reservoir. What is it?

    If you notice a brown deposit or what appears to be rust in your heating reservoir, this is actually lime scale (mineral found naturally in water). Your Babycook reservoir is made of stainless steel, so it cannot rust. To correct this, you’ll need to descale your appliance. Instructions for descaling are located in your product manual or on this site.

    *Please note: Lime scale is not toxic to your infant

    Instructions on how to descale your Babycook:

    Only use white vinegar or the BEABA cleaning product for Babycook.
    Never use a chemical descaler or a coffee machine descaler in the reservoir.
    Unplug your appliance, descaling should be done cold and does not require a heating cycle.
    Pour a mixture of 50 ml of water and 50 ml of white vinegar or the BEABA cleaning product for Babycook into the reservoir.
    Leave to soak overnight with the lid open.
    Empty the contents of the reservoir into the sink. Rinse with water and wipe with a clean cloth to remove any residue. Repeat the operation if necessary until the complete removal of the limescale.
    Start a heating cycle with water in the reservoir (level 1).
    Never scrape the heating plate with an abrasive utensil.

  • How do I defrost food?

    Babycook® can not only cook your food, it can defrost it too!

    • Pour 2 measures of water into the heating reservoir.
    • Place food inside a heat resistant bowl or a BÉABA Clip Portions container
    • Place the container inside the clear steam basket
    • Lock your bowls and lid(s) into place and start your steam cycle
    • When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
    • Stir the contents with the included spatula to obtain an even temperature.

  • How do I clean the outside of my Babycook and it’s accessories?

    The bowl, basket, lid and spatula are top-rack dishwasher safe. To ensure the longest life for your accessories, washing by hand with warm, soapy water is recommended (use caution when handling the blade, as it is extremely sharp).

    After cleaning the blade, make sure that the gasket and seal are reattached properly.

    Never submerge the appliance in water. To clean the Babycook itself, unplug the machine and then using a slightly damp paper towel or wipe, remove any excess food on the machine and then wipe dry using a towel.

  • How long does food need to cook?

    Babycook steam cooks foods very quickly and takes between 5 and 15 minutes depending on the amount of water in the heating reservoir. When steaming foods with high water content, such as string beans, courgette, apples and pears, Babycook runs for approximately 10 minutes with 2 measures of water. When steaming foods with low water content, such as potatoes, carrots, peas, red meat and poultry, Babycook Pro takes approximately 15 minutes with 3 measures of water. When reheating foods, cook with 1 measure of water (about 5 minutes).

    Water level 1: Approximately 5 minutes

    Water level 2: Approximately 10 minutes

    Water level 3: Approximately 15 minutes

    *Babycook will never dry boil your food. The steam cycle will only continue as long as there is water in the reservoir. If after a steam cycle is completed there is water remaining in your reservoir, it may be time to descale your machine (to remove the limescale build-up in your reservoir, which is caused by minerals found naturally in water).

  • The steam button light has turned red and will not go off. What should I do?

    Don’t worry, nothing is wrong with your Babycook. The red light is just the descaling reminder light. Follow the instructions for descaling; you can find the instructions in your manual or on this site. Once you have descaled with a white vinegar and water solution, it is important that you unplug the unit for several minutes. Then, plug it back in. Lock your Blending Bowl(s) in to place (Listen For Click) press down on arrows at the top of your lid to assure your lid is locked, and then PRESS and HOLD the steam button down for 30 seconds to reset the cycle counter. The steam button will turn white again.

    Instructions on how to descale your Babycook:

    Only use white vinegar or the BEABA cleaning product for Babycook.
    Never use a chemical descaler or a coffee machine descaler in the reservoir.
    Unplug your appliance, descaling should be done cold and does not require a heating cycle.
    Pour a mixture of 50 ml of water and 50 ml of white vinegar or the BEABA cleaning product for Babycook into the reservoir.
    Leave to soak overnight with the lid open.
    Empty the contents of the reservoir into the sink. Rinse with water and wipe with a clean cloth to remove any residue. Repeat the operation if necessary until the complete removal of the limescale.
    Start a heating cycle with water in the reservoir (level 1).
    Never scrape the heating plate with an abrasive utensil.

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